Last updated: August 01, 2025

Welcome to Novagrade. By accessing or using our website (www.novagrade.com), placing an order, or using any of our services, you agree to the following Terms & Conditions. Please read them carefully.

This website is owned and operated by Andrew Mount Investments, LLC, doing business as Novagrade. Throughout these Terms, "we", "us", and "our" refer to Novagrade.

1. General Conditions

By using this site, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. Violation of any of these Terms will result in termination of service.

2. Online Store Terms

Orders placed through this website are subject to availability and acceptance. We reserve the right to refuse service or cancel orders at our sole discretion.

3. Product Information

We make every effort to accurately display product descriptions, pricing, and images. However, we do not guarantee that all content is error-free. We reserve the right to update or correct information at any time without prior notice.

4. Pricing & Payments

All prices are listed in U.S. dollars (USD) and are subject to change without notice. We accept major credit cards and other secure payment methods through our checkout. You authorize us to charge your selected payment method for the full amount at the time of purchase.

5. Shipping

We ship both domestically and internationally. Delivery estimates are not guaranteed and may be affected by carriers, customs, or other factors beyond our control.

Customers are responsible for providing accurate shipping information. We are not liable for delays or losses caused by incorrect or incomplete addresses.

6. Returns, Exchanges & Warranty

Please refer to our Warranty & Returns Policy for full details on:

• 1-year limited warranty coverage

• Return conditions and procedures

• Exchange requests

• Damaged or defective item handling

7. Intellectual Property

All content on this site—including logos, product designs, text, graphics, and images—is the property of Andrew Mount Investments, LLC and may not be used without express written permission.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the purchase price paid for the product or service.

9. Indemnification

You agree to indemnify and hold harmless Andrew Mount Investments, LLC (DBA Novagrade), its employees, contractors, and affiliates from any claims or demands made by third parties due to your breach of these Terms or misuse of our website or products.

10. Privacy Policy

We value your privacy. Novagrade collects limited personal information to fulfill orders and improve customer service. A full and detailed Privacy Policy will be available on our website shortly. If you have questions about how your information is handled in the meantime, please contact us at sales@novagrade.com.

11. Governing Law

These Terms & Conditions and any disputes arising from them are governed by and construed in accordance with the laws of the State of Oregon, USA, without regard to its conflict of law principles.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

13. Contact Information

For any questions regarding these Terms, you can contact us at:

sales@novagrade.com
Andrew Mount Investments, LLC DBA: Novagrade
3187 NW Appellate Way, Portland, OR 97229