Last updated: October 27, 2026

At Novagrade, we’re committed to shipping your order quickly and reliably. Below you’ll find our standard shipping policies for orders placed through www.novagrade.com.

Processing Time

Orders are typically processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Domestic Shipping (USA)

• Orders $100 or more qualify for Free Ground Shipping. We select the most reliable service at no charge. Customers who prefer to choose their carrier/service, or need expedited delivery, may select a paid shipping option at checkout.
• We ship via USPS, UPS, or FedEx depending on the order size and destination.

• Standard delivery time is 3–7 business days after the order is shipped.

• Shipping charges are calculated at checkout based on destination and shipping method selected.

International Shipping

We ship to most countries worldwide.

• Delivery times vary by location but typically range from 7–21 business days.

• Customs duties, VAT, and import taxes may apply depending on your country's regulations.

• Customers are responsible for all import-related charges unless otherwise stated during checkout.

• International orders are shipped via USPS International, UPS, FedEx, or DHL depending on availability and destination.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

Delayed or Lost Shipments

While we make every effort to ensure timely delivery, we are not responsible for delays caused by carriers, customs processing, or other factors beyond our control. If your order appears lost or significantly delayed, please contact us at sales@novagrade.com.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your order is returned to us due to an address issue, we will contact you to arrange reshipment at your expense.

Questions?

For questions about shipping or special delivery needs, please contact us:

sales@novagrade.com
Andrew Mount Investments, LLC DBA: Novagrade

Returns

Contact us within 60 days of purchase to arrange a return, even if you’ve opened the packaging and tried the product. Past 60 days? Reach out—we consider later returns case by case. Approved U.S. returns include a prepaid label, with no restocking fees. We initiate your refund to your original payment method once tracking confirms the carrier has received your return. See our Warranty & Returns Policy for details.