Last updated: August 01, 2025

This Privacy Policy explains how Andrew Mount Investments, LLC, doing business as Novagrade (“we,” “us,” or “our”), collects, uses, and protects your personal information when you visit our website (www.novagrade.com) or purchase from us.

This site is hosted and powered by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.

By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you make a purchase or attempt to do so, we collect the following types of personal information:

• Order information: Name, billing and shipping address, email address, phone number, payment method (via Shopify’s secure checkout)

• Device information: IP address, browser type, time zone, and cookies — used for site analytics and performance

• Communication data: When you contact us via email, chat, or forms, we may store the content of those communications

We do not store or have access to your full credit card number. All payments are processed through Shopify's secure payment gateway.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your order or inquiry

• Provide customer support

• Screen orders for potential risk or fraud

• Improve and optimize our website and services

We do not sell, rent, or trade your personal data.

3. Sharing Your Information

We share your information only with trusted service providers necessary to run our business:

• Shopify: Our online store platform (see Shopify’s privacy policy here)

• Shipping providers: To deliver your orders

• Payment processors: To complete your purchase securely

• Analytics tools: To monitor website performance (e.g., Google Analytics)

These third parties are only given the data necessary to perform their services.

4. Your Rights

If you are a resident of California (CCPA):

You have the right to:

• Know what personal information we collect

• Request deletion of your data

• Opt out of the sale of your data (we do not sell your data)

To exercise your rights, contact us at sales@novagrade.com.

If you are a resident of the European Union (GDPR):

You have the right to:

• Access the personal data we hold about you

• Request correction, updating, or deletion of your data

• Object to or restrict certain types of processing

• Data portability

To exercise your rights, contact us at sales@novagrade.com.

5. Data Retention

We retain your order information for our records unless and until you ask us to delete it. Device and analytics data may be stored longer in anonymized form.

6. Cookies

We use cookies to provide a better browsing experience, keep track of items in your cart, and understand website performance. You can disable cookies in your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, YouTube). We are not responsible for the privacy practices of those sites.

8. Security

We take reasonable measures to protect your personal information, but no method of transmission over the Internet is 100% secure. All Shopify transactions are processed through encrypted SSL connections.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

If you have questions or concerns about your personal information or this policy, please contact us:

sales@novagrade.com
Andrew Mount Investments, LLC DBA: Novagrade
3187 NW Appellate Way, Portland, OR 97229