Limited Warranty (USA)

Novagrade products are protected against defects in materials and workmanship for one year from the original date of purchase. This warranty applies only to the original owner and is non-transferable.
The warranty does not cover damage resulting from misuse, unauthorized repair, or modification of the product.

If you experience an issue covered under warranty, please contact us at sales@novagrade.com with your proof of purchase and a description of the issue.

Easy, Hassle-Free Returns — Within 60 Days

We want you to feel confident trying Novagrade with your equipment. If it isn’t working out, contact us within 60 days of purchase to arrange a return—even if you’ve opened the packaging and tried the product.

Past 60 days? Reach out anyway. We’re happy to consider returns beyond that window on a case-by-case basis.

Contact us. Email sales@novagrade.com with your order number or purchase details. We’re happy to help with your setup, but troubleshooting isn’t required to request a return.

We’ll provide a prepaid return label. Once approved, we’ll email your label and simple packing instructions. Please include the product and its included components.

We’ll initiate your refund when the carrier accepts your return. Once tracking confirms the carrier has received your package, we’ll process your refund to your original payment method. You won’t need to wait for the package to reach our facility. Your payment provider may take additional time to post the credit.

No restocking fees. No complicated return process.

Prepaid return shipping applies to U.S. returns.

Exchanges

Need a different size or product? Email sales@novagrade.com with your order number and the item you’d like to receive. Exchanges follow the same 60-day request window, with flexibility afterward on a case-by-case basis. We’ll provide a prepaid return label for U.S. returns and confirm the replacement arrangements with you.

Damaged or Defective Items

If your order arrives damaged or you receive a defective product, contact sales@novagrade.com so we can make it right. Photos and a brief description can help us resolve the issue. We will arrange a replacement or refund, depending on the situation. Novagrade covers shipping costs related to replacing damaged or defective items.