LIMITED US WARRANTY: Protected from defects in material and workmanship for 1 year to original owner and is not transferable. Warranty is void if damage results from unauthorized repair, alteration or misuse. Novagrade Return Policy: All returns must be pre-approved and will only be authorized for items purchased directly from Novagrade. Items submitted for return must be received by Novagrade within 30 days of the original purchase date, must be in new condition, must include original invoice, must include RMA number, and must include all components. Customers are responsible for any shipping costs on returned items. Any credit on returned items will only include the original purchase price of the item, excludes taxes, and a 15% restocking fee will be deducted from any return credits. A 3% processing fee applies to any refunds from credit card purchases. Please contact sales@novagrade.com to apply for a Return Materials Authorization number. |
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